RETURN & EXCHANGE
Q1 - WHAT IS YOUR RETURN POLICY?
QISZAR’s Return & Exchange policy is valid within seven (7) DAYS of the date you are receiving your order from the courier. Any late submission of complaints / items will not be entertained.
All purchases made through QISZAR Website are considered as final and there are no cancellation/returns/refunds allowed EXCEPT for DEFECT ITEM only.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED.
Reminder: We have the right to refuse any direct exchange and refund at our boutique without any confirmation/notice from us.
ITEM ARE NOT RETURNABLE IF:
1) There are smells such as perfume, body & hair mist, brooch effect, scrunch kids, make up stains etc which cannot be returned.
2) Defects by customers due to wrong washing methods, ironing methods, storing, method of wearing, wrong product handling by customers that may cause product damage will not be entertained.
3) Sales items and purchases made with discount coupons are not returnable, exchangeable & refundable (clearance and sale items).
4) Return/ refund request due to lighting effects, monitor’s brightness, contrast setting, etc will not be entertained as there could be some slight differences in the color tone of the pictures with the actual item.
5) Exceed return & exchange timeline which is within SEVEN (7) days from the date item was received.
6) Item with no price tag or label.
P/S : Return without any reasonable excuse/without liaise with our CS team will not be accepted.
Q2: WHAT SHOULD I DO WHEN I RECEIVED A WRONG ITEM/ MISSING ITEM?
In the unlikely event that you have received incorrect or damaged product(s), you may proceed to return the product(s) and contact our customer service team at 03-42880052 or email firstname.lastname@example.org for further assistance.
Q3: WHAT SHOULD I DO WHEN I RECEIVED A DEFECT ITEM?
This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
- Order ID (#XXXXXXXX)
- The matter of the issue (defective/faulty)
- Pictures or videos, whichever applicable
- Opt for Full Refund / Exchange with the same value item (s).
- Please provide the return tracking number for our record purposes
In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.
For all orders with defect item email us at email@example.com. You may call us at 03-27795180 . We will advise accordingly.
Q4: WHAT IF I CHANGE MY MIND TO CHANGE ORDER/ SIZE OR COLOUR?
Exchange of size, design and colour is not acceptable. Unfortunately, we could not take responsibility for the shipping costs incurred to return exchange items to us through mail.
Q5: WHAT IF I RECEIVED DEFECT ITEM, CAN I REQUEST FOR RETURN & REFUND?
No, you have to return defect item to us within 7 days after received parcel and we will return the new condition replacement order. Unfortunately, we could not take responsibility for the shipping costs incurred to return exchange items to us through mail.