Shipping Info

C) SHIPPING DETAILS

* Every purchase that was made after 9 AM each day will be shipped on the next postage day. (excluding Weekends & Public Holiday)
* Tracking number will be updated via email once the courier has picked up your parcel.

Shipping During Normal Season

- Order will be processed within 24 working hours after payment is made.
- Delivery process will take 1-3 working days. (excluding Weekends & Public Holiday)
- You may trace your item via the tracking number provided in your registered email.
- If you have not received your order within 3 working days, please contact us via email at qiszar.website@gmail.com.

Shipping During Peak Season / During Sales

- Order will be processed within 72 working hours after payment is made.
- Delivery process will take 3-5 working days. Days for shipment may vary depending on the volume of order received.
- Kindly be informed that order placed during peak season or sales may take longer to process due to bulk orders.
- Do expect some delays for parcels to arrive since it will be depending on your place of residence and depends on courier service in the area.
- Items purchased during sales are not refundable / exchangeable / return.

REMINDER

All orders will be processed within 1-3 working day(s) of receiving payment for readystocks items during the normal season.

All orders for pre-order basis items are subjected to the date (ETA) specified on the website.

Tracking number will be provided via email. Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.

Please note once the parcel is handed to the courier, the parcel is under the courier responsible. We will not take any responsibility and we are not liable for any problem or loss.

No refund is allowed if the unclaimed parcel is returned to us. All shipping charges will be borne by the customer in order to have it posted out again.

COURIER SERVICE & POSTAGE RATE

DOMESTIC DELIVERY by NINJAVAN COURIER

Shipping and handling fees for domestic delivery are as below:

SEMENANJUNG :
Every 1 pcs - RM10
Next pcs add on - Additional RM4

SABAH / SARAWAK :
Every 1 pcs - RM17
Next pcs add on - Additional RM4

INTERNATIONAL DELIVERY

Shipping and handling fees for International delivery are as below:

SINGAPORE - SF EXPRESS
Every 1 pcs - RM99
Next pcs add on - Additional RM18

BRUNEI - DHL COURIER
Every 1 pcs - RM270
Next pcs add on - Additional RM116

Estimated time for delivery may vary according to country.

When shipping overseas, customs can delay packages by up to 4 weeks. This doesn't happen often, but it can happen. Kindly expect any possibility of lateness as we are not in control of such delays in parcel movement.

If your country is not available here, please do not hesitate to email us at order qiszar.website@gmail.com

Qiszar will not be held liable for any Good and Services Tax (GST) charges regulated under the Customs Act, the Goods and Services Act and the Regulation of Imports and Exports Act by your country. Kindly take note of the GST charges before proceeding with the purchase.